Our Mission

Our primary mission is to provide facility management services that are customized to our client’s needs. We accomplish this by identifying and systematically focusing on the varied needs of our clients and provide them with customized solutions. We constantly evaluate changes in the environment to take advantage of every available opportunity for improvement. We ensure cost effective, value added and sustainable services to our clients and create challenging and rewarding career opportunities for all our employees.

Our Values

Respect: We are committed to developing mutual respect through soliciting input, active listening and communicating, recognizing diverse points of view, and giving and receiving constructive feedback.

Customer Service: We are committed to understanding the needs of our customers, communicating effectively, and delivering solutions in a courteous, professional, and timely manner.

Excellence: We are committed to the highest standards of quality and performance and dedicated to continuous improvement.

Effectiveness: We are committed to developing efficient processes and delivering services that are fiscally, operationally, and environmentally responsible with an emphasis on proactive solutions.

Employee Development: We are committed to promoting the professional development of our employees' skills and expertise individuals.

Customer focus: We have close, open relationships with our clients that generate trust and we work in partnership for the mutual benefit of our organization.

Expertise: We develop and demonstrate our expertise through our innovative and leading-edge approach to create and deliver the right solution.

Performance: We challenge ourselves to improve performance year-on-year and to create long-term sustainability.

Best people: We always take care to employ the best people, develop their competence, provide opportunities and inspire them to live our values.

Team of Professionals

As a KINGDOM FMPL customer, you will benefit from the depth and dedication of our experienced management: men and women with Facility Management backgrounds whose distinguished careers include supervising some of the nation's largest and most exacting Facility Management assignments. When our cleaning personnel are in your facility, they are distinguished by uniforms and picture identification badges marking them clearly as KINGDOM FMPL.

KINGDOM FMPL insures and bonds all of its personnel. You never have to worry about security when elite corporate solutions fms is on the scene. We pride ourselves in providing high quality services through the utilization of carefully engineered systems while continually upgrading management programs that are proven to produce an optimum level of service and care while operating well within budget constraints.

Our employees are a loyal and dependable component of the KINGDOM FMPL system and we recognize their contribution to our success. We are an Equal Opportunity Employer committed to hiring and developing the most conscientious and professional cleaners in the industry. Each applicant is screened, oriented and trained before reporting for work.

KINGDOM FMPL has learned that communication is an essential factor for providing the kind of service that one needs in today’s environment. Our processes ensure that the flow of information within the organization reaches the individuals who need to act on it.

Our clients are provided with a communication / sign in book which is used for reporting any minor issues that may arise. We have found this an effective system in detecting and rectifying any problems immediately.

As part of our quality program, regular inspection reports are filled in by our supervisors and duplicated so that cleaners can be left a copy of areas requiring attention. Our clients can also be given a copy upon request for their records.

Every inspection report is reviewed by our senior management on a weekly basis. The results are then acted upon by our Operations Managers.

Each inspection report has a grade that must be entered in by the supervisor. This grade is recorded so we can keep track of a contract’s performance standard. This gives management an indication of trends and cleaner’s performance. This information is also available to the client if they wish to review this information.

Our Staff Management

People management is a core competence of KINGDOM FMPL, and through our people we strive to deliver a flawless service. We guarantee competent, trustworthy and well-trained employees together with strong local and entrepreneurial leadership.

In particular we devote attention to developing team leaders, supervisors and operation managers, who do their utmost to find new areas for efficiency and optimization. It is therefore vital that we have the right people resources so that we can provide everything from highly specialized service experts to multi-skilled employees at all times and in each of the markets in which we operate.

At the end of the day, it is our employees_ attitude, efforts and service-mindedness that ensure we are providing the best possible service to our customers.

Recognition

We recognize and reward the good work of our individuals, especially when they exceed expectations.

Internal Promotion

We train, develop and mentor our people according to these guiding principles and promote from within before going external.

KINGDOM FMPL quality employee record is a direct result of the strict criteria we have established.

The four key factors we adhere to are:

• Selection with emphasis on aptitude and attitude
• Retention of information
• Placement of the employee
• Proven training procedures

Potential applicants are screened by our Quality Assurance Managers. This process commences with the aptitude and attitude test which enables us to quickly establish the service personnel we require. Our screening process also includes stringent reference checks with prior employer, references and security checks.

Inspections & Supervision

KINGDOM FMPL acknowledges the reason for its success, is its continuing ability to select, train and place competent staff and operators into the job to surpass the challenges and to maintain the cleaning standards set within the organization.

KINGDOM FMPL realizes the importance of customer service and seeks to constantly improve its methods by monitoring the progress and results of our current systems.

Our inspection and checking process is managed in accordance with a quality plan. To establish continuity and compliance to the quality plan, requirements are monitored and checked weekly with inspection reports by an Operation Manager.

All Operation Managers are contactable 24 hours a day.

Integrity & Business Ethics

We believe that company’s integrity is a direct reflection of the personal integrity of each key member of the senior management team.

At KINGDOM FMPL, we believe that our integrity and business ethics are two of our greatest strengths. We are recognized by our peers and clients alike for being transparent and honest.

Our philosophy is to create “business partnerships”, not simply be a service provider. This is demonstrated by the care and interest that we show in our client’s business.

Unlike many companies, KINGDOM FMPL seeks to work with a select number of business partners. By design, the person that you meet when we are tendering for a particular contract is the person that you will always deal with. We mention this because many companies seek to increase their size, without ensuring that each and every client receives the right amount of time and service.

Reports

To ensure that we maintain the desired level of cleaning, we arrange for all of our cleaners to sign off their work that they have carried out, on a daily basis. When our supervisors or Operation Managers visit your premises, they can then ensure that standard and regularity of cleaning is maintained.

Through our experience, we understand that Managers are often rotated between properties. Each time a new Manager is appointed, we will seek to meet with him or her to explain our service and commitment to cleaning the premises.

This will then allow the Managers to clearly see in a transparent way, what KINGDOM FMPL has promised to deliver and what we are actually delivering.

Health & Safety

Play it Safe - a simple message to all our employees and one that sums up our commitment to safety. It is this approach that engages our whole team to improving safety in the workplace.

Health and Safety to us is more than a matter of rules; it stems from how we act and how we live. We strive to look after our own health and safety, and that of others, by being proactive, not reactive. It is the active engagement of our whole team that leads to improved safety in the workplace.

We recognize and fully accept our responsibility for the well-being of our employees and any others who might be affected by our work. Health and safety awareness forms a critical part of our induction process and training is provided on an on-going basis throughout an individual’s career.